Delivery

Orders are dispatched within 1-3 working days of ordering.

Shipping for all orders will be provided via a fully tracked service (DHL or Royal Mail depending on country) that will require a signature upon receipt. We charge a flat rate for every shipment; please see below for rates and approximate timescales.

We offer free shipping in the UK for orders over £150, and to Europe and the Rest of the World for orders over £300.

UK:
£5 | 1-2 Working Days

Europe
:
£15 | 1-4 Working Days

Rest of World
£25 | 2-5 Working Days

For customer orders outside the UK and EU, the applicable VAT rate is automatically deducted at checkout. However, please note that you may be subject to your country's import taxes and duties.

We are not responsible for any delays or additional charges caused by destination customs clearance processes.

Russian Customers: Please be aware that due to issues with Russian customs, we are unable to ship orders via express courier to Russia; orders will instead be shipped via a standard tracked service.

 

Returns Policy

We hope you are happy with your order but if you are not totally satisfied you may return your item(s) within 28 days for a refund or exchange (or 14 days for sale items). Please ensure returned item(s) are in an unworn and resalable condition with all garment tags still attached. Returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to the customer. Shipping costs for returns are the responsibility of the customer.

 

Exchanges

Exchanges are offered only for the same style in a different size or colour. We will ship the replacement item(s) to you free of charge and mark the shipment as ‘exchange goods with no commercial value’ on the basis any taxes / duties were applied to the original order. If you wish to exchange for a different style, we ask that you request a refund and place a new order for the new item. 

 

How to Return an Item

Please contact us by emailing info@natalino.co (or simply reply to our order confirmation email). Include your name, order number, the item(s) you are returning, reason for return, and whether you would like a refund or exchange. Please print and complete the returns form that we will email you and ensure your item(s) are securely packaged and post the parcel back to us - we recommend using a recorded delivery service as the item(s) are your responsibility until they arrive back to us. For returns from outside the EU, please mark the parcel as 'British returned goods' and include the waybill number on which the original order was shipped. Please allow up to 5 working days upon receipt of your parcel for your return to be processed and up to 10 working days for the refund to show on your account due to the varying processing times between payment providers.

 

Returns Address

Natalino Returns 
(C/o Access Storage)
Unit 100, 12 Southend Arterial Road
Romford, Essex
RM3 0BX
United Kingdom