Delivery and Returns
Orders are dispatched within 1-3 working days of ordering.
Shipping for all orders is provided via a fully tracked service via UPS, DPD, FedEx or Royal Mail. Please see below rates and approximate timescales.
UK
£5 or free on orders over £150 | 1-2 working days | Royal Mail Tracked 24 or Parcelforce
Pick up in-store: We offer a free and easy click and collect service at our shop at 46 Mortimer St. London W1W 7RL. Select 'Pick up' at checkout and we'll email you when your order is ready to collect. If you're browsing from outside of the UK, please click on 'Change location' select 'United Kingdom' and in the address bar use 'London, UK' and our shop location will become available as a pickup location.
Europe
Customers in the EU will have all taxes displayed and collected at checkout. No additional duties or taxes will apply.
Zone 1 - £10 or free on orders over £150 | 3-5 working days
- Belgium
- Germany
- Ireland
- Luxembourg
- Netherlands
Zone 2 - £15 or free on orders over £200 | 3-5 working days
- Austria
- Czech Republic
- Denmark
- France
- Hungary
- Italy
- Poland
- Spain
- Sweden
- Slovenia
- Slovakia
Zone 3 - £20 or free on orders over £250 | 5-7 working days
- Finland
- Portugal
Zone 4 - £25 or free on orders over £300 | 5-7 working days
- Bulgaria
- Croatia
- Cyprus
- Estonia
- Greece
- Iceland
- Lithuania
- Latvia
- Malta
- Norway
- Romania
- Switzerland
USA
US customers will have all duties and taxes displayed and collected at checkout. We ship all US orders on a DDP (delivered duty paid) basis, meaning no additional fees will apply.
£25 or free on orders over £300 | 2-5 working days | FedEx
Rest of World
£30 or free on orders over £300 | 5-10 working days | Royal Mail Tracked
Certain destinations will have a flat rate applied without exception due to the high cost of shipping.
Customers based outside of the UK and EU are not charged VAT on our website. However, please note that you may be subject to your country's import taxes and duties.
We are not responsible for any delays or additional charges caused by destination customs clearance processes.
Australian Customers
No import tax or duties are payable for orders under AUD 1,000 (including shipping). Please get in touch if you would like to order in excess of this amount.
Russian Customers
We are currently unable to ship orders to Russia.
Returns Policy
We hope you are happy with your order but if you are not totally satisfied you may return your item(s) within 28 days for a refund (or 14 days for sale items).
Please ensure returned item(s) are in an unworn and resalable condition with all original packaging, accessories and garment tags still attached. Returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to the customer.
All returns must include a completed returns form and original order note. If no paperwork is included, the warehouse may not be able to process your return, or it may be delayed.
Please allow up to 10 working days upon receipt of your parcel for your return to be processed and up to 14 days for the refund to show on your account due to the varying processing times between payment providers. Please note we do not refund the original shipping cost.
We reserve the right to deduct a £5 fee for repeated returns and / or missing accessories (if applicable).
SALE ITEMS
For items purchased in a sale, we require returns to be made within 14 days. All sale items returned will be subject to a £5 restocking fee, deducted from your refund.
EXCHANGES
To exchange goods, please return the original item(s) back to us following the below 'How to Return' steps and place a new order.
HOW TO RETURN
All returns must include a completed returns form and original order note.
To make a return, please register your order number through our returns portal. We offer an assisted returns service from most territories. Costs for assisted returns from each region are listed below and the relevant fee will be deducted from your refund.
- United Kingdom - Free
- Europe Zones 1, 2 - £20
- Europe Zones 3, 4 (ex. Norway, Switzerland) - £25
- USA - £25
- Norway, Switzerland, Australia, Canada, Hong Kong, Singapore - £30
- Rest of World - £45
If you wish to return your goods through a different carrier, please register via the returns portal and send your return to the address provided on the returns form. We recommend you use a tracked service. Please mark ‘Returned Goods’ clearly on the outer packaging of your parcel and ensure ‘Returned Goods’ is selected on any customs declaration forms.
All orders can also be returned in-person to our 46 Mortimer St. store in London free of charge. Please do not send your return to our London shop address. This may result in delays or your return being sent back to you.