Delivery and Returns
Orders are dispatched within 1-3 working days of ordering.
Shipping for all orders is provided via a fully tracked service via UPS, DPD, FedEx or Royal Mail. Please see below rates and approximate timescales.
UK
£5 or free on orders over £150 | 1-2 working days | Royal Mail Tracked 24 or Parcelforce
Pick up in-store: We offer a free and easy click and collect service at our shop at 46 Mortimer St. London W1W 7RL. Select 'Pick up' at checkout and we'll email you when your order is ready to collect. If you're browsing from outside of the UK, please click on 'Change location' select 'United Kingdom' and in the address bar use 'London, UK' and our shop location will become available as a pickup location.
Europe
Customers in the EU will have all taxes displayed and collected at checkout. No additional duties or taxes will apply.
Zone 1 - £10 or free on orders over £150 | 3-5 working days
- Belgium
- Germany
- Ireland
- Luxembourg
- Netherlands
Zone 2 - £15 or free on orders over £200 | 3-5 working days
- Austria
- Czech Republic
- Denmark
- France
- Hungary
- Italy
- Poland
- Spain
- Sweden
- Slovenia
- Slovakia
Zone 3 - £20 or free on orders over £250 | 5-7 working days
- Finland
- Portugal
Zone 4 - £25 or free on orders over £300 | 5-7 working days
- Bulgaria
- Croatia
- Cyprus
- Estonia
- Greece
- Iceland
- Lithuania
- Latvia
- Malta
- Norway
- Romania
- Switzerland
USA
US customers will have all duties and taxes displayed and collected at checkout. We ship all US orders on a DDP (delivered duty paid) basis, meaning no additional fees will apply.
£25 or free on orders over £300 | 2-5 working days | FedEx
Rest of World
£30 or free on orders over £300 | 5-10 working days | Royal Mail Tracked
Certain destinations will have a flat rate applied without exception due to the high cost of shipping.
Customers based outside of the UK and EU are not charged VAT on our website. However, please note that you may be subject to your country's import taxes and duties.
We are not responsible for any delays or additional charges caused by destination customs clearance processes.
Australian Customers
No import tax or duties are payable for orders under AUD 1,000 (including shipping). Please get in touch if you would like to order in excess of this amount.
Russian Customers
We are currently unable to ship orders to Russia.
Returns Policy
We hope you are happy with your order but if you are not totally satisfied you may return your item(s) within 28 days for a refund (or 14 days for sale items).
Please ensure returned item(s) are in an unworn and resalable condition with all original packaging, accessories (including hangers), and garment tags still attached. Returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to the customer.
All returns must include a completed returns form and original order note. If no paperwork is included, the warehouse may not be able to process your return or it may be delayed.
Please allow up to 10 working days upon receipt of your parcel for your return to be processed and up to 14 days for the refund to show on your account due to the varying processing times between payment providers. Please note we do not refund the original shipping cost.
We reserve the right to deduct a £5 fee for repeated returns and / or missing accessories (if applicable).
For exchanges, please return the original item(s) back to us following the below 'How to Return' steps and place a new order.
How to Return
All returns must include a completed returns form and original order note.
Returning from the UK:
We offer free returns via Royal Mail: https://www.royalmail.com/track-my-return#/details/6622
A £5 fee will be deducted for the return of sale items.
Returning from the EU:
Please send your return to the return address provided on the returns form. We recommend you use a tracked service.
Please note Northern Ireland remains in the UK and EU single market and no customs-related documentation is required when returning from within the UK or EU.
Returning from the US:
We offer assisted returns whereby we provide you with a FedEx return label and customs documentation to ensure a hassle-free process. The cost of this is GBP 25, which we deduct from your refund. Please email returns@natalino.co with your order number and item(s) you wish to return. Refunds include all applicable duties and taxes paid.
Alternatively, you can send your return via a method of your choosing – please follow the instructions below if so.
Returning from the Rest of World:
Please send returns back to the return address provided on the returns form. We recommend you use a tracked service. Please mark ‘Returned Goods’ clearly on the outer packaging of your parcel and ensure ‘Returned Goods’ is selected on any customs declaration forms.